Mentions légales

Delivery Policy — maisonglow
Last updated: November 7, 2026

At byphone, we strive to ensure fast and reliable delivery of your orders.

1. Delivery Times
We offer delivery within an estimated 2 days for eligible orders.

The applicable timeframe, its start date, and any geographical restrictions are specified at the time of ordering.

Delivery times may vary based on the destination, public holidays, or exceptional circumstances.

2. Order Preparation
Once your payment is confirmed, your order will be processed for preparation and shipment.

A confirmation email will be sent to the address provided at the time of purchase.

3. Delivery Fees
Delivery fees are displayed at checkout, prior to the final confirmation of your order.

The total cost of your purchase is shown before payment.

4. Order Tracking
When tracking is available, you will receive information allowing you to monitor the progress of your shipment.

This may include a tracking number or a link to the carrier’s website.

5. Delivery Address
Please carefully verify your delivery address before confirming your order.

If you notice an error, please contact us promptly at:

help+maisonglow@thesuport.care

We will do our best to make the necessary corrections before the order is shipped.

6. Delivery Delays
In the event of a delay, please contact our customer service team so that we may look into the situation.

Consumers are entitled to rights under applicable law, including those regarding late delivery, order cancellation, and refunds.

7. Damaged or Incomplete Packages
If your package arrives damaged or an item is missing from your order, please contact us and include your order number. Our team will review your request and propose a solution in accordance with your rights.

8. Contact
For any questions regarding your order or delivery:

help+maisonglow@thesuport.care

We are here to assist you throughout your entire shopping experience.